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The Neighbor Ambassador is responsible for generating traffic, securing appointments, and maximizing rentals by assisting in the total leasing efforts and integrated marketing programs of the Neighborhood to create a unique guest experience. The Neighbor Ambassador participates in the presentation and monitoring of a market ready product, and performs all administrative duties related to the on-site sales/marketing functions. Additionally, the Neighbor Ambassador is responsible for providing quality customer service relations as it might relate to service requests and assisting in providing a quality living environment for the Neighbors. This position reports to the Neighborhood Director and Assistant Neighborhood Director. This position has a bonus potential of 3%.
Leasing Experience - Maintain occupancy goals as defined by the operating budget and management plan by successfully leasing apartments, qualifying potential Neighbors, verifying applications, performing credit investigations, and creating all associated documentation accompanying the rental agreements in a timely and accurate fashion for the Neighborhood Manager’s approval; acquaint the new Neighbors with leasing documentation, the Neighborhood rules, the policies, which affect the Neighbors, apartment functions and emergency procedures, to ensure Neighbor satisfaction on move-in.
Neighbor Relations - Present a professional, efficient approach to remedy any customer complaints and handle service requests with appropriate documentation and follow-up on a daily basis, to ensure client satisfaction; promote Neighbor and business referral programs within company guidelines; collaborate with other on-site personnel in preparations and attendance at Neighborhood Neighbor functions.
Daily Operations - Assist with collecting and accurately recording the receipt of funds on a daily basis; responsible for taking a proactive role in the preparation and maintenance of a current Neighbor profile along with supporting the marketing functions of the Neighborhood through recording accurate data on prospects and new Neighbors; assist in preparing the rental office for opening to general public; walk the Neighborhood daily and note any deficiencies in market ready product by checking the tour route to ensure complete compliance with company policies regarding presentation of the product and notifying the designated person for action and follow-up remedies; track and record all traffic and rental results for monitoring by the Neighborhood Director and the company; respond to all telephone traffic promptly and follow up with prospective renters using Prometheus developed sales procedures; identify and shop all competition once per quarter and use information to update marketing binder.
Industry Expertise - Responsible for knowing all current rental policies including any concession programs available and particularly for site-specific rental programs (corporate housing, subsidized housing, BMR qualifications, Section 8 information, etc.); possess knowledge of policies and procedures of the company particularly as they relate to Fair Housing, discrimination and occupancy standards; and maintain an in-depth knowledge of the rental agreement and be cognizant of any legal issues with which they may be tasked (i.e., three day notices).
Upholding Standards - Maintain a minimum of 33% closing ratio on qualified, walk-in traffic; maintain a minimum of 50% phone to traffic ratio on qualified sales calls; perform above standard on phone and Neighborhood shopping reports; Perform additional duties and handle projects as assigned by the Neighborhood Director/Assistant Neighborhood Director; Achieve regular attendance in conformity with standards; Comply fully with all Prometheus Real Estate Group rules and regulations for the safe and effective operation of the Prometheus Real Estate Group’s facilities; Additional tasks as may be assigned from time to time by the Principal or others at the Principal’s direction
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Prometheus is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected under federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.