• Neighbor Ambassador - SOS (Floating Leasing Specialist)

    Location US-CA-Santa Clara
    Posted Date 6 days ago(1/10/2019 8:25 AM)
    Job ID
    Residential Properties - Floating Leasing Specialist
  • Position Purpose

    SOS lol      Support Operations Specialists


    The Leasing Specialist position on the SOS Team is a very unique full-time opportunity within Prometheus.  The SOS Team is a select group of Prometheans that works to serve our entire portfolio compared to working at a single property. As a member of the SOS Team, you will have the opportunity to impact Prometheus in a variety of ways, such as:

    • Providing both short and long-term staffing support to all of our properties in the Bay Area
    • Supporting our property ownership transitions and new-construction projects
    • Traveling to support outer-regions (Seattle, Portland, Los Angeles)
    • Supporting special Prometheus projects and pilot initiatives.

    In addition to having the opportunity to experience working with great Prometheans at all types of properties, the SOS Team provides additional benefits like an auto-allowance to offset commuting costs, customized uniforms and branded collateral, and invitations to special SOS Team events.  This dynamic work environment requires SOS Team members who are able to flexibly adapt to a wide range of roles and a variety of different challenges.  Most importantly, we are looking for team members that will best represent our Promethean brand and culture while bringing our team mission of “Supporting our Promethean properties whenever, wherever, and however we can” to life.


    Essential Functions

    • Maintain occupancy goals as defined by the operating budget and management plan by successfully leasing apartments, qualifying potential residents, verifying applications, performing credit investigations, and creating all associated documentation accompanying the rental agreements in a timely and accurate fashion for the Property Manager’s approval; acquaint the new residents with leasing documentation, the property rules, the policies, which affect the residents, apartment functions and emergency procedures, to ensure resident satisfaction on move-in.
    • Present a professional, efficient approach to remedy any customer complaints and handle service requests with appropriate documentation and follow-up on a daily basis, to ensure client satisfaction; promote resident and business referral programs within company guidelines; collaborate with other on-site personnel in preparations and attendance at Property resident functions.
    • Assist with collecting and accurately recording the receipt of funds on a daily basis; responsible for taking a proactive role in the preparation and maintenance of a current resident profile along with supporting the marketing functions of the property through recording accurate data on prospects and new residents; assist in preparing the rental office for opening to general public; walk the property daily and note any deficiencies in market ready product by checking the tour route to ensure complete compliance with company policies regarding presentation of the product and notifying the designated person for action and follow-up remedies; track and record all traffic and rental results for monitoring by the Property Manager and the company; respond to all telephone traffic promptly and follow up with prospective renters using Prometheus developed sales procedures; identify and shop all competition once per quarter and use information to update marketing binder.
    • Responsible for knowing all current rental policies including any concession programs available and particularly for site-specific rental programs (corporate housing, subsidized housing, BMR qualifications, Section 8 information, etc.); possess knowledge of policies and procedures of the company particularly as they relate to Fair Housing, discrimination and occupancy standards; and maintain an in-depth knowledge of the rental agreement and be cognizant of any legal issues with which they may be tasked (i.e., three day notices).
    • Maintain a minimum of 33% closing ratio on qualified, walk-in traffic; maintain a minimum of 50% phone to traffic ratio on qualified sales calls; perform above standard on phone and property shopping reports; Perform additional duties and handle projects as assigned by the Property Manager/Assistant Property Manager; Achieve regular attendance in conformity with standards; Comply fully with all Prometheus Real Estate Group rules and regulations for the safe and effective operation of the Prometheus Real Estate Group’s facilities; Additional tasks as may be assigned from time to time by the Principal or others at the Principal’s direction.

    Required Qualifications, Skills, And Experience

    • High school diploma or general education degree (GED).
    • Prior property management experience preferred.
    • Effectively present information and respond to questions from groups of managers, other employees, clients, residents, and the general public.
    • Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations.

    • Ability to speak, communicate, read, write and understand the primary languages used in the workplace including, but not limited to, English in order to maintain safety in the workplace and serve internal and external customers.

    Cultural Requirements

    Prometheans possess strong communication skills and really enjoy working with others. Our team is made up of a diverse group of people who listen as well as voice their opinion. We want entrepreneur types -- who thrive in a fast-paced, changing environment. Prometheans are passionate about what they do and are self-motivated. What sets us apart is we are all about doing things differently, seeking opportunities that are not apparent to others, and getting things done. Most importantly, to be successful at Prometheus we act on our principles. Everyday, we set a positive example for others to emulate and embrace our vision that at Prometheus “WE ARE HOME.”


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