• Assistant Neighborhood Director (Asst. Property Manager)

    Location US-CA-Sunnyvale
    Posted Date 1 week ago(10/12/2018 1:21 PM)
    Job ID
    2018-4220
    Property Name
    Spruce
    Category
    Residential Properties - Assistant Property Manager
  • Position Purpose

     

    The Assistant Neighborhood Director is responsible for all phases of property operations, and to act in that capacity in the absence of the Neighborhood Director. The Assistant Neighborhood Director focuses on administration of the property operations and rental office, supervision where applicable of rental staff and marketing operations, and assistance in monitoring the financial operations to meet property goals.  The Assistant Neighborhood Director is responsible for resident retention and providing a quality living experience for the residents, and assisting in providing a second-in-command presence to interpret and consistently implement the policies and procedures of the company, to further augment the productive, positive environment for the property personnel.  This position reports to the Neighborhood Director. This position has a bonus potential of 8%.

    Essential Functions

     

     

    25%   

    Personnel Management - Maintain high occupancy level through effective motivation of the leasing staff, keeping informed of market conditions, competitive pricing and current pricing strategies for the property, including appropriate use of authorized concessions; Track performance of leasing staff, including their understanding of current rental policies, concession programs, closing ratios, and responsible for reviewing shopping reports with rental staff; Monitor consistency and quality of overall maintenance, particularly when it relates to the quality preparation of market ready apartments and timely response to service requests, to insure resident satisfaction; Plan, prepare and conduct property functions designed to add value to property operations and participate in preparation of resident newsletter; Directly supervises employees in Leasing Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

     

    25%

    Property Management - Monitoring and direction of rental activity, all on-site marketing activities, and functions, both in occupied and vacant apartments, and for compliance with scheduling and monitoring of preparation of market ready units; Responsible for maintaining the company standard on performance of maintenance functions, both in occupied and vacant apartments, and for compliance with scheduling and monitoring of preparation of market ready units; Assists in timely collection of rents, banking activities, documentation of all transactions, preparation of collection documents and court appearances; Responsible, with Neighborhood Director, for meeting revenue goals, occupancy management as described in the annual operating plan and resident retention; Responsible for resident file documentation, corporate living programs, application and rental documentation and tracking, receipt and timely processing of payables; Assist in monitoring maintenance compliance with company policies regarding percentage of market ready apartments, completion of monthly inspection and general quality of common area; Be familiar with any local ordinances, which affect property operations, including rent control documents and security deposit issues; Processing final account statements for tenants moving out, three day statements, and assisting the Neighborhood Director with eviction notices;  reviewing and coding property invoices with the appropriate GL codes for correct budgeting

     

    20%

    Individual Responsibility - Responsible for all administrative functions and the correct and timely preparation of all reporting documentation. Prepares rental agreements for residents; Responsible for firm, fair and consistent administration of all legal company policies and practices; Monitor and direct property administration, ensuring compliance with daily, weekly, and monthly reporting standards. Thoroughly understand property systems and monitor accuracy of reporting; Monitor quality of on-site marketing program, including completeness of ad review, comparison shopping and general awareness of the property in relation to the market

     

    20%   

    Assisting the Neighborhood Director - Understand and be able to implement in the Neighborhood Director’s absence, all policies with regard to special rent programs such as Section 8 and BMR which might affect the property operations; assist the Neighborhood Director with any projects or assignments; Responsible for hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

     

    10%   

    Upholding Standards - Perform additional duties and handle projects as assigned by the Neighborhood Director; Achieve regular attendance in conformity with standards; Comply fully with all Prometheus Real Estate Group rules and regulations for the safe and effective operation of the Prometheus Real Estate Group’s facilities; Additional tasks as may be assigned from time to time by the Principal or others at the Principal’s direction; Occasional travel will be required based upon the property’s needs

     

    Required Qualifications, Skills, And Experience

    The individual must possess the following knowledge, skills, and abilities (or some other combination of knowledge, skills, and abilities) and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

     

    • High school diploma or general education degree (GED).  Bachelor’s degree preferred.

     

    • One year of property management experience is required

     

    • Must have basic bookkeeping experience

     

    • Working knowledge of eviction law, Fair Housing mandates, and other legal issues affecting property management

     

    • Effectively present information and respond to questions from groups of managers, clients, residents, and the general public.

     

    • Must possess basic computational skills; add, subtract, divide, and multiply.  Must have the ability to compute rate, discounts, interest, and commissions.  Must be able to prepare and analyze data figures and transcriptions generated by a computer

     

    • Computer proficient in Windows, MS Office, Word, Excel, Outlook, OneSite and the Internet.  Ability to type 40+ wpm.

     

    • Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations

     

    • Ability to speak, communicate, read, write and understand the primary languages used in the workplace including, but not limited to, English in order to maintain safety in the workplace and serve internal and external customers.

     

    PHYSICAL DEMANDS

     

    • While performing the duties of this job the employee is regularly required to use hands to handle or feel, to reach with arms, and to talk or hear.

     

    • Most work tasks are performed indoors.  Temperature is moderate and controlled by Prometheus Real Estate Group environmental systems.

     

    • Must be able to sit at a desk for up to 8 hours per day.  Walking and standing are occasionally required.  Length of time of these tasks may vary from day to day and task to task.

     

    • Requires standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.  The employee is occasionally required to climb or balance.  Must be able to lift up to 15 lbs. occasionally.

     

    • Talking and hearing occur continuously in the process of communicating with residents, supervisors and subordinates.

     

    • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

     

    • Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

     

    • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. 

    Cultural Requirements

    • Communicator: Open, articulate and pro-active in discussing issues and sharing information. A great listener.

    • Team oriented: Enjoys working with other Prometheans to create great outcomes to both working and living environments.

    • Entrepreneurial: Thrives in a fast-paced, changing environment and is excited by the chance to play a larger role.

    • Passionate: Passionate about the business, people and performance. Is self-motivated and positive.

    • Self-Starter: Able to take things and run with them. Strategically prioritizes multiple tasks in a pro-active manner.

    • Creative: Able to see new opportunities not apparent to others.

    • Principled: Is ethical; has the utmost integrity and is a positive example for others to emulate. Embraces our vision and mission.

    • Brand Ambassador: Acts as an ambassador bringing “I AM HOME” to life. Creates unique Prometheus experiences for all neighbors, future neighbors, and fellow

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