The Assistant Neighborhood Director is responsible for all phases of property operations, and to act in that capacity in the absence of the Neighborhood Director. The Assistant Neighborhood Director focuses on administration of the property operations and rental office, supervision where applicable of rental staff and marketing operations, and assistance in monitoring the financial operations to meet property goals. The Assistant Neighborhood Director is responsible for resident retention and providing a quality living experience for the residents, and assisting in providing a second-in-command presence to interpret and consistently implement the policies and procedures of the company, to further augment the productive, positive environment for the property personnel. This position reports to the Neighborhood Director. This position has a bonus potential of 8%.
Personnel Management - Maintain high occupancy level through effective motivation of the leasing staff, keeping informed of market conditions, competitive pricing and current pricing strategies for the property, including appropriate use of authorized concessions; Track performance of leasing staff, including their understanding of current rental policies, concession programs, closing ratios, and responsible for reviewing shopping reports with rental staff; Monitor consistency and quality of overall maintenance, particularly when it relates to the quality preparation of market ready apartments and timely response to service requests, to insure resident satisfaction; Plan, prepare and conduct property functions designed to add value to property operations and participate in preparation of resident newsletter; Directly supervises employees in Leasing Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Property Management - Monitoring and direction of rental activity, all on-site marketing activities, and functions, both in occupied and vacant apartments, and for compliance with scheduling and monitoring of preparation of market ready units; Responsible for maintaining the company standard on performance of maintenance functions, both in occupied and vacant apartments, and for compliance with scheduling and monitoring of preparation of market ready units; Assists in timely collection of rents, banking activities, documentation of all transactions, preparation of collection documents and court appearances; Responsible, with Neighborhood Director, for meeting revenue goals, occupancy management as described in the annual operating plan and resident retention; Responsible for resident file documentation, corporate living programs, application and rental documentation and tracking, receipt and timely processing of payables; Assist in monitoring maintenance compliance with company policies regarding percentage of market ready apartments, completion of monthly inspection and general quality of common area; Be familiar with any local ordinances, which affect property operations, including rent control documents and security deposit issues; Processing final account statements for tenants moving out, three day statements, and assisting the Neighborhood Director with eviction notices; reviewing and coding property invoices with the appropriate GL codes for correct budgeting
Individual Responsibility - Responsible for all administrative functions and the correct and timely preparation of all reporting documentation. Prepares rental agreements for residents; Responsible for firm, fair and consistent administration of all legal company policies and practices; Monitor and direct property administration, ensuring compliance with daily, weekly, and monthly reporting standards. Thoroughly understand property systems and monitor accuracy of reporting; Monitor quality of on-site marketing program, including completeness of ad review, comparison shopping and general awareness of the property in relation to the market
Assisting the Neighborhood Director - Understand and be able to implement in the Neighborhood Director’s absence, all policies with regard to special rent programs such as Section 8 and BMR which might affect the property operations; assist the Neighborhood Director with any projects or assignments; Responsible for hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
Upholding Standards - Perform additional duties and handle projects as assigned by the Neighborhood Director; Achieve regular attendance in conformity with standards; Comply fully with all Prometheus Real Estate Group rules and regulations for the safe and effective operation of the Prometheus Real Estate Group’s facilities; Additional tasks as may be assigned from time to time by the Principal or others at the Principal’s direction; Occasional travel will be required based upon the property’s needs
The individual must possess the following knowledge, skills, and abilities (or some other combination of knowledge, skills, and abilities) and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation: