• Neighbor Service Tech I (Maintenance Technician I)

    Location US-CA-Santa Clara
    Posted Date 2 months ago(10/5/2018 3:25 PM)
    Job ID
    2018-4207
    Property Name
    Mansion Grove
    Category
    Residential Properties - Maintenance Technician I
  • Position Purpose

     

     

     

    OUR MISSION

     

    Prometheans are here to revolutionize the apartment industry, and we have over 500 of them who choose to call us HOME for their career. At Prometheus we believe the employment relationship is a two way street. Yes, we want you to earn a fair day’s pay for the work you do but, more importantly, we want you to feel that Prometheus is a HOME for your ideas and a career that helps you grow.

     

    YOUR ROLE AND IMPACT 

     

     

    Some companies call them “maintenance technicians”, but at Prometheus our Neighbor Service Techs do so much more. As a Neighbor Service Tech I, your role is a constant blend of:

     

    • Customer Service – First and foremost, it's your job to make sure our Neighbors feel at HOME, ridiculously well-cared for and genuinely proud to live in our Neighborhoods. Show them tomorrow matters.
    • Daily Operations –. Our Neighbor Service Techs are responsible for the daily service requests that come through – whether it’s repairing a refrigerator or a lock replacement, no job is too small. Every detail also counts and you’ll be tasked with getting our units move-in ready for new Neighbors.

    As you can tell, you'll be busy and our Neighbor Service Techs love that. Every day brings something a little different and challenges you to grow in new ways. You'll be empowered to solve problems by indulging your creativity and be supported by others who love to do the same. So if you're passionate about people and are looking for the right entry-level opportunity to get you started on a long-term career journey, then come take that first step with us. 

     

     

    COMPENSATION AND BENEFITS

     

    We offer a variety of benefits that take compensation well beyond a paycheck. This includes traditional benefits and benefits you might not expect or know about, such as:

    • 100% Paid Benefits (you read that right, Prometheus pays 100% of healthcare, vision, and dental insurance premiums for all Prometheans and their families)
    • Unlimited paid volunteer time
    • Housing discounts
    • 401(K) matching
    • Tuition reimbursement
    • 12 paid holidays, including your birthday!

    Learn more about these and other perks of being a Promethean by exploring our full Benefits Guide.

     

    Essential Functions

    60%

    Daily Operations - Complete service requests assigned by supervisor; Repair basic appliance problems; Replace burners, rings, knobs, refrigerator shelves, lights, etc.; Lock replacements, adjustments, bolt installation, window locks, make keys and latches; Repair and replace, screens and doors; Assist in major appliance installation; Detail turnover units; Drywall repairs on previously occupied space, stripping wall paper; Satisfactorily complete all turnover punch list items; Use of a golf cart or other vehicle may be required;

     

    30%

     

    Industry Expertise - Basic skills such as: Basic plumbing - leaky faucets, plunging toilets, and clean up running toilets, repair tank contents, pulling and replacing toilets and caulking; Touch up painting, preparation, sanding and color match, small application skills; Simple electrical skills - switches plugs, cord splicing, ballasts and bulbs, circuit breaker testing, exhaust fans; Basic carpentry - rehanging closet rods, replacing mirrors, fixing and installing drawers and drawer tracks, install and remove drape rods; May be called upon to perform groundskeeper responsibilities

     

    10%

     

     

     

     

    Upholding Standards - Responsible for performing all work duties in a safe and efficient manner, in accordance with company safety policies; Relaying information to management regarding Neighborhood operations or conditions which could constitute a physical or liability hazard; Perform additional duties and handle projects as assigned by the Neighborhood Manager; Achieve regular attendance in conformity with standards; Comply fully with all Prometheus Real Estate Group rules and regulations for the safe and effective operation of the Prometheus Real Estate Group’s facilities; Additional tasks as may be assigned from time to time by the Principal or others at the Principal’s direction; Occasional travel will be required based upon the Neighborhood’s needs

     

    Required Qualifications, Skills, And Experience

    The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

     

    • High School education is preferred.

     

    • Minimum of one year experience and/or training in apartment maintenance

     

    • Effectively present information and respond to questions from groups of managers, clients, Neighbors, and the general public.

     

    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions

     

    • Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations

     

    • Ability to speak, communicate, read, write and understand the primary languages used in the workplace including, but not limited to, English in order to maintain safety in the workplace and serve internal and external customers.

     

    • Some mechanical aptitude, understanding of building materials and tools.

     

    • Must be able to function effectively in a customer service environment.

     

    • Must be available for on-call services.

     

     

    PHYSICAL DEMANDS

     

    • While performing the duties of this job the employee is regularly required to use hands to handle or feel, to reach with arms, and to talk or hear.

     

    • Most work tasks are performed outdoors.  Temperature is moderate.

     

    • Must be able to lift up to 50 lbs. occasionally.

     

    • Requires standing, climbing, balancing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

     

    • Talking and hearing occur continuously in the process of communicating with Neighbors, supervisors, and subordinates.

     

    • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

     

    • Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

     

    • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; and risk of electrical shock

    Cultural Requirements

     
    Communicator: Open, articulate and pro-active in discussing issues and sharing information.  A great listener.
     
    Team oriented: Enjoys working with other Prometheans to create great outcomes to both working and living environments.
     
    Entrepreneurial: Thrives in a fast-paced, changing environment and is excited by the chance to play a larger role.
     
    Passionate: Passionate about the business, people and performance.  Is self-motivated and positive.
     
    Self-Starter: Able to take things and run with them.  Strategically prioritizes multiple tasks in a pro-active manner.
     
    Creative: Able to see new opportunities not apparent to others.
     
    Principled: Is ethical; has the utmost integrity and is a positive example for others to emulate. Embraces our vision and mission.
     
    Brand Ambassador: Acts as an ambassador bringing “I AM HOME” to life.  Creates unique Prometheus experiences for all neighbors, future neighbors, and fellow Prometheans.
     

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