• Sr. Infrastructure Engineer

    Location US-CA-San Mateo
    Posted Date 3 months ago(7/24/2018 4:45 PM)
    Job ID
    2018-4152
    Property Name
    The Home Office
    Category
    Information Technology - Help Desk
  • Position Purpose

    The Senior Infrastructure Engineer position is primarily responsible for the development of robust and efficient Server, Network, SAN Storage, and Cloud-based system architectures, ensuring detailed and well tested design of highly reliable, safe, and accurate system architecture, and leading the development of test methodologies and procedures for system integration, verification, and validation. This includes managing requirements and risks, as well as establishing and ensuring appropriate processes, best practices, and documentation for all systems activities.  

     

    This position is expected to utilize quantitative approaches to design activities, to system and technology integration, deep background and experience in systems & infrastructure engineering and processes, and diversified interdisciplinary experience and knowledge. This position will work closely with the Helpdesk team to enable robust diagnostics and reliable system performance and up time. In addition to technical expertise, the Senior Infrastructure Engineer brings strong leadership, planning, and team mentoring skills.  This position will play a major role in infrastructure project initiatives, either as a resource or management of infrastructure projects.  Lastly, the Senior Infrastructure Engineer will be responsible for administering the Disaster Recovery and Business Continuity Systems utilizing on-premise and cloud technologies. The Senior Infrastructure Engineer reports directly to the Infrastructure Manager.

    Essential Functions

    AVERAGE % OF TIME

     

    80%   

    Infrastructure Responsibilities – Designs and Maintains the administration of server environment.  Administration of Windows domain infrastructure, virtualization utilizing VMWare.  Two Way Trust Active Directory, Group Policies. Distributed File Shares, Exchange/Office365, SQL Servers and Citrix 7.6.  SAN design, management, and administration.  Ensures replication to Disaster Recovery location is completed nightly via applicable technologies.  Establishes Network users, Email, Active Directory accounts and implements appropriate security.  Participates in trouble ticketing system to track, follow-up and document all infrastructure support requests.  Acts as first escalation point for the IT Help Desk.

     

    Designs, implements and administers network devices, including, routers, firewalls, switches and all applicable networking technologies.  Evaluates and monitors network performance and up time of home office and all remote property sites VPN(s).  Uses scripting to update firewall/switch configurations.

     

    Infrastructure Applications installation, configuration and support across the enterprise.  Cloud based solutions across the *aaS spectrum.  Includes implementation, management and administration.  Heavy involvement with all infrastructure projects.

     

    10%

     

     

     

     

     

    5%

     

    Documentation Responsibilities – Create and update technical documentation to conform to current standard operation processes, systems architecture and tools.  Conduct document reviews with the Manager of IT Infrastructure and Director of IT Operations.

     

    Other Responsibilities – Complete special projects milestones as assigned by the Infrastructure Manager or Director of IT Operations such as mentoring others junior team members or other members of the Prometheus IT Staff; Assist Wiring Technician with special assignments in designing and installing network wiring in offices; Additional tasks as may be assigned from time to time by the  Infrastructure Manager or others at the Principal’s direction; Travel will be required and can be on short notice based upon business needs; Position requires participation in on-call schedule with cell phone in the event of outages.

     

    5%

    Upholding Standards - Achieve regular attendance in conformity with standards; Comply fully with all Prometheus Real Estate Group rules and regulations for the safe and effective operation of the Prometheus Real Estate Group’s facilities.

    Required Qualifications, Skills, And Experience

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

     

    • Bachelor degree in the field of Information Systems, Information Technology or Computer Science and/or 6-8 years equivalent IT experience.
    • Minimum 5-7 years of experience implementing and managing VMware virtualization in the most current versions in a high availability enterprise environment.
    • Minimum 5-7 years as a Windows System Administrator with current versions.
    • Minimum 5-7 years configuring Cisco routers, switches, firewalls.
    • Minimum 5 years with Internet Security Firewall, Intrusion Detection, NAT, DMZ, VPN Technologies.
    • Minimum 5 years of experience with Infrastructure and systems Monitoring tools such as: SolarWinds, Veeam One.

     

    • Minimum 5 years’ experience managing Fiber Channel SAN environment and iSCSI/NAS/SAN gigabit/10GB network.
    • Minimum 5 years of experience using Active Directory, Group Policies Objects, Distributed File Shares and Scripting.
    • Minimum 5 years of experience administering Snapshot and Files Backup/Replication/Recovery Suites such as Veeam.

     

    • Minimum 4 years of experience administering Citrix XenApp servers. Experience in version 7.6 and above desired.
    • Minimum 4 years’ experience Administering E-Mail and Messaging Systems such as Exchange, O365, Skype for Business.

     

    • Minimum 2 years’ experience administering public Cloud Services such as Amazon Web Services, Windows Azure, Okta, Box.
    • Minimum 2 years’ experience with current versions of SQL Server, DTS, Replication, and ODBC settings.
    • Licenses or Certificates in MCSE, VCP, CCNA, CCNP, CCA strongly desired.
    • Ability to read and interpret documents such as safety rules, operating instructions and procedure manuals and write routine reports and correspondence.
    • Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Ability to read, analyze and interpret complex technical documents.
    • Effectively present information and respond to questions from groups of managers, clients, residents, and the general public.
    • Must possess basic computational skills; add, subtract, divide, and multiply. Must have the ability to compute rate, discounts, interest, and commissions.  Must be able to prepare and analyze data figures and transcriptions generated by a computer.
    • Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations.
    • Ability to interpret a variety of instructions furnished in written, oral diagram, or scheduled form.
    • Ability to speak, communicate, read, write and understand the primary languages used in the workplace including, but not limited to, English in order to maintain safety in the workplace and serve internal and external customers.
    • Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
    • Maintain a superior level of technical knowledge and skill in accordance with pertinent technology evolution.

    Cultural Requirements

    • Communicator: possesses strong communication skills and enjoys working with internal and external customers.

    • Team-Oriented: embracing our vision of home 360˚.

    • Entrepreneurial: thrives in a fast-paced, changing environment and is excited by the chance to play a large role.

    • Passionate: must be passionate about the business; have the desire to perform every day without needing external motivation.

    • Self-motivated: work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a pro-active manner.

    • Creative: must be able to see new opportunities that are not apparent to others.

    • Brand Ambassador: must be an ambassador of the Prometheus look; have the ability to create a unique Prometheus experience for all guests.

    • Principled: must be ethical; have the utmost integrity and set a positive example for others to emulate. Embraces our vision to become "Prometheus: I AM HOME."

    PHYSICAL DEMANDS

    • While performing the duties of this job the employee is regularly required to use hands to handle or feel, to reach with arms, and to talk or hear.

    • Most work tasks are performed indoors. Temperature is moderate and controlled by Prometheus Real Estate Group environmental systems.

    • Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task.

    • Requires standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. The employee is occasionally required to climb or balance. Must be able to lift up to 75 lbs. occasionally.

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