• Sr. Help Desk Analyst

    Location US-CA-San Mateo
    Posted Date 3 months ago(3/20/2018 10:41 AM)
    Job ID
    Property Name
    The Home Office
    Information Technology - Help Desk
  • Position Purpose



    Prometheus was founded in 1965 to fill a missing space in the apartment industry: quality of design, product and management, with attention to every detail, big and small. Quality drives every element of what we do, from our selection of world class locations, our design decisions, our reinvestments into properties, and our operating strategy. And investing in quality begins with our people. Today, Prometheus is the largest, privately held owner of multi-family properties in the San Francisco Bay Area. We have more than 500 Prometheans and over 12,000 units in the San Francisco Bay Area, Seattle and Portland metropolitan areas. We continue to specialize in the acquisition, development and management of high quality residential and commercial properties.





    We are looking for a Sr. Help Desk Analyst to provide end-user support, focusing on PC-based hardware, software, network, industry application support & cloud services for our Prometheans. As our Sr. Help Desk Analyst, you will be responsible software installation and configuration, hardware installation and configuration, operating system software, mobile devices, and telecommunications.  This is an impact position, meaning your knowledge, expertise and experience by staying current with technologies, trends and processes will be a key factor in the success of the position and organization.



    Your Primary Responsibilities Include:

    The Sr. Help Desk Analyst will play a key role in the following: 


    • Technical Support: You will be providing technical support for Prometheans for everything from company hardware and software to troubleshooting our networks and systems.


    • Process Management: As our Sr. Help Desk Analyst, you’ll be responsible for creating and maintaining technical documentation along with developing new or updated processes to help our teams run more efficiently.


    • Special Projects: You will play a key part in managing special projects assigned by our Director of IT Operations and VP of Technology. You will also be required to travel based on assignment needs.


    Here’s more of the nitty-gritty:


    Our new Sr. Help Desk Analyst must possess the following experience, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:


    • High school diploma or general education degree (GED). Associates degree in management information systems or computer science preferred


    • Minimum of seven years’ experience in desktop support and troubleshooting in an enterprise setting


    • Minimum of five years’ experience with help desk ticketing systems


    • Must have Information Security knowledge


    •  Must be process oriented and ability to lead.



    Ready to be different, stand out and revolutionize? Apply today.


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